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Customer Service Representative: Exports
Access World South Africa (Durban)
Full Time
Africa, South Africa, South Africa (Durban)
Posted 4 months ago
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
Department: Exports
Reports to: Customer Service Manager
Purposes of the position:
Deliver accurate and timely client service support across logistics and freight operations to enhance client satisfaction, support operational efficiency, and maintain service standards aligned to Access World requirements.
Key Responsibilities
Client Service Operations
- Process client orders, bookings, and service requests accurately and within required timelines.
- Capture and maintain client and transactional data to ensure operational accuracy.
- Liaise with internal teams (warehousing, transport, clearing) to support seamless service delivery.
- Respond promptly to client queries and requests to maintain high service standards.
- Provide accurate updates on order status, shipments, and service-related matters.
- Proactively resolve client issues and escalate complex matters where necessary.
- Track shipments and monitor order progress to ensure delivery timelines are met.
- Validate documentation and system entries for accuracy and compliance.
- Manage booking amendments and changes to ensure service continuity.
- Prepare and verify shipping and operational documentation in line with requirements.
- Maintain accurate records to ensure audit readiness.
- Adhere to standard operating procedures and compliance standards.
- Monitor individual performance against service standards.
- Identify service gaps and improvement opportunities.
- Support process improvement initiatives to enhance efficiency and accuracy.
- Provide regular, accurate updates to clients and stakeholders.
- Compile service reports and support management reporting requirements.
- Escalate operational risks or delays proactively.
- Utilise logistics and client service systems to manage transactions effectively.
- Maintain data integrity across systems.
- Support invoicing inputs and reconciliation processes.
- 3 years’ experience in client service/administration within logistics, freight forwarding, or supply chain.
- 3 years’ experience in order processing and shipment coordination.
- 2 years’ experience handling client queries and resolving service issues.
- 2 years’ experience working with MS Office.
- Exposure to warehousing, transport, or freight operations.
- Experience working with ERP systems and client service platforms.
Job Features
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Administration Manager: Transport & Projects
Access World South Africa (Durban)
Full Time
Africa, South Africa, South Africa (Durban)
Posted 4 months ago
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
Department: Transport & Projects
Reports to: Regional Head of Transport
Purposes of the position:
- Lead client service operations to deliver efficient, accurate and responsive service across logistics and freight activities aligned to Access World standards.
- Drive coordination of client interactions, order management and communication to achieve high levels of client satisfaction and service performance.
- Position the client service function as a key contributor to operational efficiency and client retention through effective service delivery.
- Oversee and manage all client service activities across logistics and freight operations, ensuring efficient, accurate and timely service delivery.
- Coordinate and guide Client Service Representatives to align daily activities with operational and business requirements.
- Ensure inventory accuracy through regular cycle counts and reconciliation processes.
- Build, maintain and strengthen client relationships to drive long-term partnerships and high levels of customer satisfaction.
- Manage client queries, requests and escalations professionally and efficiently, ensuring issues are resolved within agreed timelines.
- Oversee order processing, bookings and shipment tracking to ensure on-time and accurate delivery.
- Work closely with operational teams, including warehousing and transport, to ensure seamless service delivery.
- Manage customs-related processes and ensure compliance for all shipments.
- Monitor and analyse client service performance metrics to identify trends, risks and areas for improvement.
- Drive adherence to service level agreements (SLAs) and ensure client expectations are consistently met or exceeded.
- Continuously review and improve client service processes to enhance efficiency, accuracy and overall service delivery.
- Identify and implement opportunities to streamline workflows and optimise operational performance.
- Provide regular operational updates and service-related communication to clients, ensuring transparency and trust.
- Prepare and present reports on service performance, client feedback and operational outcomes to support decision-making.
- Ensure accurate invoicing and reporting aligned to financial requirements, including P&L support and cash flow management.
- Manage vendor and client reconciliation processes.
- Lead, coach and develop Client Service Representatives to deliver consistent, high-quality service.
- Build team capability through ongoing training, mentorship and performance management.
- Foster a professional, customer-centric culture aligned to organisational values.
- Diploma in Logistics, Supply Chain Management, Business Administration or a related field (NQF Level 6).
- Valid driver’s license.
- Minimum 5 years’ experience in a client service role within logistics, freight forwarding or supply chain environments, with a strong focus on service delivery.
- At least 3 years’ experience in supervising or leading client service teams, including performance management and service quality oversight.
- Exposure to freight operations, including shipment coordination and tracking.
- Experience managing client accounts and service level agreements (SLAs), with a focus on client retention and satisfaction.
Job Features
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Manager Exports
Access World South Africa (Durban)
Full Time
Africa, South Africa, South Africa (Durban)
Posted 4 months ago
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
Department: Operations
Reports to: Customer Service Head
Purposes of the position:
- Lead client service operations to deliver efficient, accurate and responsive service across logistics and freight activities aligned to Access World standards.
- Drive coordination of client interactions, order management and communication to achieve high levels of client satisfaction and service performance.
- Position the client service function as a key contributor to operational efficiency and client retention through effective service delivery.
- Oversee and manage all client service activities across logistics and freight operations, ensuring efficient, accurate and timely service delivery.
- Coordinate and guide Client Service Representatives to align daily activities with operational and business requirements.
- Ensure inventory accuracy through regular cycle counts and reconciliation processes.
- Build, maintain and strengthen client relationships to drive long-term partnerships and high levels of customer satisfaction.
- Manage client queries, requests and escalations professionally and efficiently, ensuring issues are resolved within agreed timelines.
- Oversee order processing, bookings and shipment tracking to ensure on-time and accurate delivery.
- Work closely with operational teams, including warehousing and transport, to ensure seamless service delivery.
- Manage customs-related processes and ensure compliance for all shipments.
- Monitor and analyse client service performance metrics to identify trends, risks and areas for improvement.
- Drive adherence to service level agreements (SLAs) and ensure client expectations are consistently met or exceeded.
- Continuously review and improve client service processes to enhance efficiency, accuracy and overall service delivery.
- Identify and implement opportunities to streamline workflows and optimise operational performance.
- Provide regular operational updates and service-related communication to clients, ensuring transparency and trust.
- Prepare and present reports on service performance, client feedback and operational outcomes to support decision-making.
- Ensure accurate invoicing and reporting aligned to financial requirements, including P&L support and cash flow management.
- Manage vendor and client reconciliation processes.
- Lead, coach and develop Client Service Representatives to deliver consistent, high-quality service.
- Build team capability through ongoing training, mentorship and performance management.
- Foster a professional, customer-centric culture aligned to organisational values.
- Diploma in Logistics, Supply Chain Management, Business Administration or a related field (NQF Level 6).
- Valid driver's license.
- Minimum 5 years’ experience in a client service role within logistics, freight forwarding or supply chain environments, with a strong focus on service delivery.
- At least 3 years’ experience in supervising or leading client service teams, including performance management and service quality oversight.
- Exposure to freight operations, including shipment coordination and tracking.
- Experience managing client accounts and service level agreements (SLAs), with a focus on client retention and satisfaction.
Job Features
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Commercial Analyst / Intern
Access World New York
Full Time
New York, North America
Posted 6 months ago
Access World is a leading global commodity warehousing and logistics provider, specializing in the handling, storage, and processing of a wide range of commodities, including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and agricultural products. As an approved warehouse keeper for the London Metal Exchange and COMEX, we provide LME and CME warehousing and related services to traders, producers, financiers, and consumers of base metals worldwide. Beyond metals, Access World also delivers integrated warehousing and logistics solutions for commodities such as cocoa, rubber, and cotton.
Location: New York / Hybrid
Purposes of the position:
We are seeking a motivated Commercial Analyst / Intern to support our Nonferrous Commercial team. The ideal candidate will have a strong interest in commodities, finance, and the agile supply chains that support physical trading and distribution. The position offers hands-on exposure to the commercial side of supply chain operations, particularly in the metals and mining sector, and the opportunity to see how deals progress from pricing through execution.
Key Responsibilities
Commercial Support & Quoting:
- Prepare competitive pricing analysis to support commercial proposals and quotations for metals and mining clients. Maintain and update rate sheets, cost models, and pricing templates.
- Stock Reporting: Manage and compile reports on stock levels, ensuring accurate and timely information is available for decision making.
- Market Research: Conduct research on global commodities markets, including supply and demand dynamics, geopolitical factors, and economic indicators.
- Project Support: Assist in various projects related to commodities trading and logistics, offering support where needed to ensure successful outcomes.
- Recent degree in Business, Finance, Economics, Supply Chain Management, Shipping, or a related field.
- A keen interest in the logistics and commodities sector, with a desire to learn and grow within the industry.
- Strong analytical skills and comfortable working with data.
- Excellent communication and teamwork skills, with the ability to work effectively in a fast-paced environment.
- Proficient in Microsoft Office, especially Excel. Experience with data analysis tools is a plus.
- Right to Work/Permit to work in United States.
- Exposure to commercial side of shipping, warehousing, and logistics.
- Hands-on experience working with pricing, operational implementation, and financial processes.
- Direct collaboration with commercial leadership, operations teams, and finance professionals.
- Insight into how logistics services are priced, sold, and executed.
Job Features
Access World is a leading global commodity warehousing and logistics provider, specializing in the handling, storage, and processing of a wide range of commodities, including non-ferrous and ferrous m...
Trade Lane Manager (BDM)
Access World China (Shanghai)
Full Time
Asia Pacific, China (Shanghai)
Posted 6 months ago
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance, Legal, Customer Service, and Operations.
[gap]
Department: Freight & Project Forwarding
Reports to: Commercial Manager
[gap]
Purposes of the position
- A highly motivated individual with the relevant skill sets, capable of establishing new accounts and develop the freight forwarding business , focus on Sino-Central America/Latam
- Manage and meet targeted growth for the freight and project forwarding desk
- Develop new trade lane business (with focus on import business)
- Build and maintain a pipeline of prospective clients
- Deliver sales presentations and proposals
- Manage key import accounts and ensure client satisfaction
- Advise clients on export and import procedures, customs, and logistics solutions
- Negotiate rates and prepare competitive quotations
- With a stable customer base and consistent sales volume, can achieve sales targets.
- Bachelor’s degree in International Trade, Logistics, or related field
- 3–5 years’ sales experience in freight forwarding/logistics
- Strong knowledge of international shipping and customs
- Excellent communication, negotiation, and time management skills
- Fluent in English; other languages, especially Spanish or Portuguese a big plus
- Understanding of at least one of the listed import markets: Africa/ South Africa; LATAM (Chile and Brazil);
- Knowledge of import business from above markets strongly preferred.
- Hunter mentality, sales & results-driven
- Familiarity with Incoterms, ocean/air freight, and customs brokerage
- Understanding of selling integrated import solutions incl. customs clearance, warehousing and distribution
- Existing network of clients (import customers a plus)
- Competitive salary plus commission
- Comprehensive benefits
- Professional development and career growth
Job Features
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain so...
Commercial Manager (Copper Products)
Access World China (Shanghai)
Full Time
Asia Pacific, China (Shanghai)
Posted 6 months ago
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance, Legal, Customer Service, and Operations.
[gap]
Department: Commercial, Non-Ferrous Metals
Reports to: Deputy Commercial Head, Non-Ferrous Metals, GCA
[gap]
Purposes of the position
- A highly motivated individual with the relevant skill sets, capable of establishing new accounts and develop the copper products business including copper cathodes, blister, reverts, anodes etc.
- Manage and meet targeted growth for the copper products, including copper cathodes etc.
- Establishing new copper products sales strategies, developing new copper products opportunities, building and maintaining client relationship Formulate 6-12 months sales action plan in line with group direction
- Meet and achieve copper products, mainly copper cathodes, blister, reverts, anodes sales target KPI and budget
- Weekly/monthly commercial reporting to direct Manager on all sales and business development
- Hunting for new copper products sales in China
- Participate in global and local tenders
- Communicate, share and collaborate with all overseas Access World branches on leads generated to and from any locations
- Strong team player whilst liaising and coordinating with clients, vendors and internal operational team members
- Ensure compliance to Access World Group Policies
- Other duties as may be assigned from time to time
- To achieve and complete annual revenue/GP target
- Ensure customer database is updated and all sales related reports/plans/Monday system are completed in a timely manner
- Internal - Overseas offices and/or branches - Local operations team - Key staff from Global office
- External - Direct clients - Strategic service providers, partners and vendors - Government regulatory agency/port authorities
- International commercial development
- Exposure to Global role
- Diploma or degree in business administration, logistics or a related field
- More than 5 years relevant experience with a track record in sales and business development in the copper products industry.
- Existing business pipelines and connections will be a plus
- Existing network within the copper products industry, producers, traders, consumers, freight forwarders
- Existing knowledge of copper products markets and different products involved
- Result oriented with strong ability to prioritize tasks in order to achieve assigned sales targets
- Resourceful with excellent commercial and entrepreneurial flair are critical to the success of this role
- An accomplished self-starter who is able to hands-on/lead the whole cycle of commercial process from acquisition to fulfilment
- Excellent interpersonal and communication skills
- Ability to work effectively in a high pressure and fast paced working environment
- Flexible in working with partners from different time zones when required
- Good influencing skills with a collaborative work style, fostering cooperation and teamwork
- Effective negotiation and conflict resolution skills
- Fluent in Chinese, fluency in English is a plus
Job Features
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain so...
Industrial Projects Head, GCA
Access World China (Shanghai)
Full Time
Asia Pacific, China (Shanghai)
Posted 6 months ago
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance, Legal, Customer Service, and Operations.
[gap]
Department: Industrial Projects
Reports to: Commercial Head, Freight & Project Forwarding
[gap]
Purposes of the position:
- Head our Project logistics presence within GCA generating new business opportunities through own network as well as leveraging the company’s existing network as well as;
- Supporting other global project teams for projects originating in or destined for GCA
- The ability to plan and execute complex logistics and transportation projects including Heavy Lift projects within GCA and abroad
- A highly motivated individual with the relevant skill sets, capable of establishing and developing client and vendor relationships in GCA, including transporters, route consultants, port operators, carriers etc
- Development and Maintenance of the Project Forwarding Vertical within GCA
- Budget Preparations and financial responsibility for the Project Forwarding Business Unit across GCA
- Responsible for the implementation and future strategy sectors such as Oil & Gas, Mining, Energy verticals within Project Business Unit
- Develop New Network Partners across GCA for strategic locations
- Development of business within GCA to further complement the Growth Strategy
- Develop new customer relations with specific focus sectors and maintain key existing customer relationships as and when allocated
- Support existing Project departments within Africa, Americas, Middle East and Europe in drafting complex project logistics proposals and execution thereof for clients based in GCA
- Devise and implement the Commercial Strategy; identify business opportunities within the industry and convert into revenue
- Responsible for the performance of complex and technical logistics operations for both overseas and in-country projects
- Procurements of transport and ocean freight rates locally and internationally for both import and export cargo
- Develop new markets outside of the current project business within Access World GCA
- Address internal and external operational issues, liaising and coordinating with vendors (ports operators, transporters etc.) and internal clients
- Actively participate as a member of Access World Global Project team and working closely with other business units within GCA and other Access World entities globally
- Communicate and work with all overseas Access World branches on Freight & Project leads
- Monthly reporting in the form of business unit EBIT results
- Reinforce Access World Group culture, values and reputation
- Ensure compliance with Access World Group Policies
- Internal
- Customer service teams
- Commercial and Operations teams globally
- Country management teams
- Compliance department
- Legal department
- Overseas offices and branches
- External
- Business community, especially the project logistics sectors
- Local joint venture partners
- International Customers and other market participants
- Strategic service providers and vendors (e.g. warehouse providers, shipping lines, trucking companies, freight forwarding agents, etc.)
- Gain experience in executing green field projects in multiple countries
- Regional investment work
- Exposure to commodities, freight and industrial markets in the region
- Minimum a degree/Diploma from recognized Institute in the logistics field
- Minimum 5-years Projects/HLOOG experience in China
- Excellent commercial and entrepreneurial flair is critical to the success of this role
- Strong builder of relationships with interest parties
- Good knowledge of the shipping and logistics management industries specifically focused on:
- Local and Over-border transport of Breakbulk, OOG and heavy lift
- Analytical approach with capabilities of compiling project shipment estimates and load planning
- Proven ability to work on cross-functional and multicultural team
- Strong character, initiative, creative, innovative and analytical skills
- Meticulous, responsible and positive working attitude
- Ability to work independently and in a team
- Adaptable and able to accommodate prevailing conditions
- Proficient with Microsoft Office
- Ability to work effectively in a high pressure and fast paced working environment meeting deadlines
- Ability to travel
- Availability after office hours
- Accuracy and attention to detail
- Strong organizational skills
- Good administrative skills
- Quick to learn
- Proactivity
- General knowledge of exports, imports, warehousing and transport
- Positive attitude and willingness to help
- Good in both written and spoken English
- Superior interpersonal and communications skills
- Effective negotiation and conflict resolution skills
- Regularly updating customers on rate levels and market dynamics
- Effective use of telephonic and email communications
- Close working relationship with staff and clients
- Outgoing personality to be able to communicate effectively with customers and build positive relationships
- Communicate and work with all overseas Access World branches on Freight & Project leads to and from GCA
Job Features
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain so...
Commercial Manager – Battery Materials
Access World China (Shanghai)
Full Time
Asia Pacific, China (Shanghai)
Posted 6 months ago
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance, Legal, Customer Service, and Operations.
[gap]
Department: Commercial, Non-Ferrous Metals
Reports to: Deputy Commercial Head, Non-Ferrous Metals, GCA
[gap]
Purposes of the position:
- A highly motivated individual with the relevant skill sets, capable of establishing new accounts and develop the battery materials business including Nickel, Cobalt & Lithium etc.
- Manage and meet targeted growth for the battery material, including Nickel, Cobalt & Lithium
- Establishing new battery materials sales strategies, developing new battery materials opportunities, building and maintaining client relationship Formulate 6-12 months sales action plan in line with group direction
- Meet and achieve battery materials, mainly Nickel, Cobalt & Lithium sales target KPI and budget
- Weekly/monthly commercial reporting to direct Manager on all sales and business development
- Hunting for new battery materials sales in China
- Participate in global and local tenders
- Communicate, share and collaborate with all overseas Access World branches on leads generated to and from any locations
- Strong team player whilst liaising and coordinating with clients, vendors and internal operational team members
- Ensure compliance to Access World Group Policies
- Other duties as may be assigned from time to time
- To achieve and complete annual revenue/GP target
- Ensure customer database is updated and all sales related reports/plans/Monday system are completed in a timely manner
- Internal
- Overseas offices and/or branches
- Local operations team
- Key staff from Global office
- External
- Direct clients
- Strategic service providers, partners and vendors
- Government regulatory agency/port authorities
- International commercial development
- Exposure to Global role
- Diploma or degree in business administration, logistics or a related field
- More than 5 years relevant experience with a track record in sales and business development in the battery materials industry. Including lithium, nickel, cobalt
- Existing business pipelines and connections will be a plus
- Existing network within the battery materials industry, producers, traders, consumers, freight forwarders
- Existing knowledge of battery materials markets and different products involved
- Result oriented with strong ability to prioritize tasks in order to achieve assigned sales targets
- Resourceful with excellent commercial and entrepreneurial flair are critical to the success of this role
- An accomplished self-starter who is able to hands-on/lead the whole cycle of commercial process from acquisition to fulfilment
- Excellent interpersonal and communication skills
- Ability to work effectively in a high pressure and fast paced working environment
- Flexible in working with partners from different time zones when required
- Good influencing skills with a collaborative work style, fostering cooperation and teamwork
- Effective negotiation and conflict resolution skills
- Fluent in Chinese, fluency in English is a plus
Job Features
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain so...
Industrial Projects Head, LATAM
Access World Peru / Chile
Full Time
Peru, South America
Posted 8 months ago
Access World is a global freight & project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance, Legal, Customer Service, and Operations.
Reports to the Projects Head, Global, the highly motivated individual will possess the relevant skill sets, capable of establishing and developing client and vendor relationships in LATAM, including transporters, route consultants, port operators, carriers etc.; Head our Project logistics presence within LATAM generating new business opportunities through own network as well as leveraging the company’s existing network; Supporting other global project teams for projects originating in or destined for LATAM region; The ability to plan and execute complex logistics and transportation projects including Heavy Lift projects within Americas and abroad.
Duties will include but not limiting to:
Ability to work independently and in a team
Adaptable and able to accommodate prevailing conditions
Ability to work effectively in a high pressure and fast paced working environment meeting deadlines
Ability to travel
Accuracy and attention to detail
Strong organizational skills
General knowledge of exports, imports, warehousing and transport
Positive attitude and willingness to help
Good in both written and spoken English
Superior interpersonal and communications skills
Effective negotiation and conflict resolution skills
[gap height="15px"]
Interested Applicants please email your resume to HR.asia@accessworld.com
- Development and Maintenance of the Project Forwarding Vertical within LATAM
- Budget Preparations and Financial responsibility for the Project Forwarding Business Unit across LATAM
- Responsible for the implementation and future strategy sectors such as Oil & Gas, Mining, Energy verticals within Project Business Unit
- Develop New Network Partners across LATAM for strategic locations
- Development of business within LATAM to further complement the Growth Strategy
- Develop new customer relations with specific focus sectors and maintain key existing customer relationships as and when allocated
- Support existing Project departments within Africa, APAC, Middle East and Europe in drafting complex project logistics proposals and execution thereof for clients based in LATAM
- Devise and implement the Commercial Strategy; identify business opportunities within the industry and convert into revenue
- Responsible for the performance of complex and technical logistics operations for both overseas and in-country projects
- Procurements of transport and ocean freight rates locally and internationally for both import and export cargo
- Develop new markets outside of the current project business within Access World LATAM
- Address internal and external operational issues, liaising and coordinating with vendors (ports operators, transporters etc.) and internal clients
- Actively participate as a member of Access World Global Project team and working closely with other business units within Asia and other Access World entities globally
- Communicate and work with all overseas Access World branches on Freight & Project leads
- Monthly reporting in the form of business unit EBIT results
- Reinforce Access World Group culture, values and reputation
- Ensure compliance with Access World Group Policies
- Minimum a degree / Diploma from recognized Institute in the logistics field
- Minimum 5-years Projects/HLOOG experience
- Excellent commercial and entrepreneurial flair is critical to the success of this role
- Strong builder of relationships with interest parties
- Good knowledge of the shipping and logistics management industries specifically focused on:
- Local and Over-border transport of Breakbulk, OOG and heavy lift
- Analytical approach with capabilities of compiling project shipment estimates and load planning
- Proven ability to work on cross-functional and multicultural team
- Strong character, initiative, creative, innovative and analytical skills
- Meticulous, responsible and positive working attitude
Job Features
Access World is a global freight & project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and ...
Accounting Clerk – Mexico
Access World Mexico
Full Time
Mexico, North America
Posted 8 months ago
Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and the Americas. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations.
Reports to: David Segovia Chacon
Department: Finance
Location: Polanco, Mexico City
Job Overview:
As an Accounting Clerk, you will be responsible for four processes: accounts payable, accounts receivable, accruals, and banking.
Accruals
- Verify that transactions have an assigned cost and sale.
- Analyze the accuracy of the recorded amount and verify that the transaction status is complete.
- Record the accruals and administrative expenses in the ERP system.
- Analysis of accounts payable and ensuring accurate records in the ERP system.
- Monthly control and reconciliation of accounts payable with the AP Analyst.
- Weekly review of entries made by the AP Analyst (purchase invoices and payments).
- Analyze accounts receivable and ensure proper recording in the ERP.
- Monthly control and reconciliation of accounts receivable with the AR Analyst.
- Weekly review of entries made by the AR Analyst (sales invoices and collections).
- Weekly upload of bank statements for three checking accounts.
- Prepare weekly bank reconciliations in the Banking module.
- Solid knowledge of accounting and experience in preparing and analyzing financial statements.
- Knowledge of Oracle ERP (not mandatory – training will be provided in all relevant modules).
- Ability to record accounting transactions and properly maintain accounting records.
- Ability to work in a team, attention to detail, and strong analytical skills are highly valued.
Job Features
Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply cha...
Commercial Assistant
Access World Mexico City
Full Time
Mexico City, North America
Posted 1 year ago
Access World is a global Freight & forwarding and commodities warehousing company including logistics business. Active in 30+ countries, we offer complete logistics, storage and supply chain solutions, tailor- made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and the Americas. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations.
Reports to: Commercial Director
Department: Commercial
Purposes of the position:
The Commercial Assistant plays a crucial role in supporting the day-to-day operations of the commercial or business development department. This position involves providing administrative and organizational assistance, coordinating communications, and contributing to the overall efficiency and effectiveness of the commercial team.
Responsibilities and Accountabilities
- Administrative Support:
- Assist in managing the daily administrative tasks of the commercial department, including organizing meetings, scheduling appointments and handling correspondence.
- Documentation and Filing:
- Maintain accurate and organized documentation, contracts and records related to commercial activities. Ensure confidentiality and easy retrieval of information when needed.
- Data Entry and Analysis:
- Enter and analyze relevant data related to commercial transactions, customer interactions, and market trends. Generate reports to support decision-making processes.
- Entering Service & Purchase orders into the system.
- Sourcing:
- Assist the sourcing team where needed to source rates for the commercial team from different vendors.
- Communication Coordination:
- Facilitate communication between internal teams, clients, and external stakeholders. Ensure timely dissemination of information and follow up on action items.
- Customer Relationship Management (CRM):
- Assist in updating and maintaining the CRM system with accurate and current customer information. Support the commercial team in managing client relationships.
- Market Research:
- Conduct research on industry trends, competitors, and market opportunities. Summarize findings for the commercial team's review and decision-making.
- Proposal and Quotation Assistance:
- Support the preparation of commercial proposals and quotations. Ensure all relevant information is included and assist in the submission process.
- Order Processing:
- Assist in processing and tracking customer orders. Collaborate with logistics and sales teams to ensure timely and accurate order fulfillment.
- Collaboration with Sales Team:
- Work closely with the sales team to provide necessary support, including coordinating sales activities, preparing sales reports and assisting in customer follow-ups.
- Contract Management:
- Aid in the management of contracts, including tracking deadlines, ensuring compliance, and assisting in the negotiation process.
- Campaign Coordination:
- Assist in the planning, execution, and tracking of marketing campaigns. Coordinate with team members to ensure seamless implementation and timely delivery.
- Event Support:
- Support the planning and execution of marketing events, including trade shows, conferences, and service launches. Coordinate logistics, handle registrations and assist with promotional materials.
- Content Development Assistance:
- Aid in the creation and editing of marketing content, including blog posts, social media updates and promotional materials. Ensure consistency in messaging and branding.
- High school diploma (Bachelor’s degree preferred).
- Team player, who can immediately bring innovation and creativity to current sales model.
- Exceptional written and oral communication skills, with the ability to communicate with individuals on varying professional levels.
- Business acumen, with strong presentation and negotiation skills.
- Customer service-oriented with an assertive and persuasive approach to work.
- Ability to multi-task and handle shifting priorities.
- Proficiency in computer software (Excel, Outlook, PowerPoint and Word).
- Must have superior organizational skills and ability to work in a fast-paced, deadline-driven environment.
- Solid problem-solving skills and the ability to exercise critical thinking.
Job Features
Access World is a global Freight & forwarding and commodities warehousing company including logistics business. Active in 30+ countries, we offer complete logistics, storage and supply chain solu...
Business Development Manager
Access World Los Angeles
Full Time
Los Angeles, North America
Posted 1 year ago
Access World is a global Freight Forwarding and commodities warehousing company. Active in 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated services to traders, producers, financiers and consumers. Our worldwide offices and operations span across Africa, Asia Pacific, Europe, Middle East and the Americas. Each region operates in semi-autonomous offices with own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service and Operations.
Department: Commercial
Location: California, Los Angeles
Purposes of the position:
We are seeking a motivated and experienced Business Development Manager to develop Los Angeles sector. This role will involve acquiring new business opportunities related to renewable products such as PV modules, batteries, transformers, and more. The candidate will be responsible for building strong client relationships and developing strategies to establish a reliable customer base for our ocean, air freight, warehousing, and transport services in the renewable sector.
Responsibilities and Accountabilities
- Business Development:
- Identify and target new business opportunities in the C&F sector, focusing on ocean, air freight warehousing and transport services.
- Develop and execute strategic sales plans to achieve revenue and growth targets.
- Conduct market research to identify potential and industry trends.
- Build and manage a robust sales pipeline to ensure consistent business growth.
- Client Relationship Management:
- Establish and maintain strong relationships with clients, providing exceptional customer service and support.
- Negotiate contracts and service agreements with clients, ensuring mutually beneficial terms.
- Act as the primary point of contact for key accounts, addressing concerns and fostering loyalty.
- Operational Coordination:
- Collaborate with operations teams to ensure seamless execution of services.
- Provide input on pricing strategies, operational improvements, and customer feedback.
- Work closely with the commercial and operations teams to align client requirements with service delivery.
- Reporting and Analysis:
- Monitor sales performance metrics and report progress to senior management.
- Prepare accurate and timely sales forecasts and market insights.
- Analyze competitors and market conditions to refine sales strategies.
- Continuous Improvement:
- Identify opportunities to optimize processes, streamline operations, and reduce costs while maintaining high service levels.
- Stay informed about industry trends, emerging technologies, and best practices in commercial freight forwarding.
- Participate in training programs and professional development activities to enhance knowledge and skills.
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
- Proven experience in business development, sales, or account management within the logistics, Renewable industry.
- Proven track record of achieving sales targets and driving business growth.
- In-depth knowledge of Renewable market.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Detail-oriented mindset with exceptional organizational and problem-solving abilities.
- Ability to work independently and thrive in a fast-paced environment.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Proficiency in using productivity tools such as Microsoft Office suite.
Job Features
Access World is a global Freight Forwarding and commodities warehousing company. Active in 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer re...
Finance Manager
Access World USA
Full Time
Houston, North America, Peru, South America
Posted 1 year ago
Access World is a global commodities warehousing and logistics business. We specialize in the handling, storage and movement of commodities and finished products. Materials we are responsible for include non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas and agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers and consumers of base metals. In addition, we provide physical warehouse and related logistics services, including freight forwarding, customs clearance and transport management.
Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance, Legal, Customer Service, and Operations.
Reports to: Managing Director
Department: Finance
Location: Houston or Peru
Purposes of the position:
Management of the financial and management reporting function to meet the information requirements of Access World Group and its stakeholders. Custody of the process to deliver accurate, timeous and relevant financial information for all entities in the USA. Be part of USA management team, act as business partner and trusted advisor to General Manager and Department Heads, with the principal objective of optimising profitability and improving data analytics for decision making.
Responsibilities and accountabilities
- Ensure accurate and timely preparation of financial and management reports.
- Lead the local or regional finance teams and oversee their daily operations; work closely with finance teams across the Americas region, and with the group finance function.
- Review, enhance, streamline and monitor finance workflows and processes to drive reporting improvements, achieve efficiencies and enhance decision making ability.
- Design, manage and monitor internal financial controls within the Group framework to ensure financial information is accurate and complete, and that risk of fraud, misstatement and error is mitigated.
- Ensure effective cash management and treasury functions are in place.
- Prepare the annual budget for all USA legal entities and prepare regular forecasting.
- Produce insightful analysis of results including retrospective interpretation of performance, understanding of business drivers, KPI’s, trend analysis, and predictive forecasting.
- Manage the external audit process.
- Liaise with external professionals and government bodies on tax, secretarial and other issues to ensure statutory and regulatory compliance for the region and the Group.
- Lead, coach and mentor the finance staff, taking responsibility for their development.
- Reinforce Access World Group culture, values and reputation.
- Ensure compliance to Access World Group Policies.
- Travelling within the region is required.
- Internal
- Americas Region Senior Management Team.
- Group CFO and Group Finance Team.
- Global Operational & Commercial Managers.
- Local and Regional Finance Team.
- External
- Auditors.
- Tax Agent.
- Company Secretary.
- External Professionals/Consultants.
- CA, CPA or equivalent professional accounting qualification.
- Minimum 5 years post qualification experience in Finance department of a multinational company.
- Minimum of 3 years’ proven managerial experience.
- Excellent knowledge of the IFRS reporting standards and US GAAP.
- Experience with tax and transfer pricing.
- Experience of working with Large Scale ERP systems (Oracle– Highly advantageous; SAP; Microsoft Dynamics etc.).
- Experience of group reporting for a large multinational.
- Essential
- Able to handle company information with confidentiality and discretion.
- Proven ability to work on cross-functional and multicultural teams.
- Responsible, self-driven, independent.
- Good attention to details and with excellent analytical, interpersonal and problem-solving skills.
- Courage to propose solutions and ensure follow-through on the execution.
- High level of integrity and dependability with a strong sense of urgency and results orientation.
- Excellent team player, energetic, work well under pressure and able to meet deadlines.
- Good verbal and written communication skills.
- Excellence in Intermediate to advanced Microsoft Office.
- Preferred
- Experience in the logistics sector.
- Experience with M&A projects.
- Effective negotiation and conflict resolution skills.
- Bilingual (English and Spanish).
Job Features
Access World is a global commodities warehousing and logistics business. We specialize in the handling, storage and movement of commodities and finished products. Materials we are responsible for incl...
Business Development Manager, Renewables
Access World Houston
Full Time
Houston, North America
Posted 2 years ago
Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and the Americas. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations.
Department: Commercial
Purposes of the position:
We are seeking a motivated and experienced Business Development Manager to develop the renewable energy sector. This role will involve acquiring new business opportunities related to renewable products such as PV modules, batteries, transformers, and more. The candidate will be responsible for building strong client relationships and developing strategies to establish a reliable customer base for our ocean, air freight, warehousing, and transport services in the renewable sector.
Responsibilities and Accountabilities
- Business Development Renewables:
- Identify and target new business opportunities in the renewable sector, focusing on ocean, air freight warehousing and transport services.
- Develop and execute strategic sales plans to achieve revenue and growth targets.
- Conduct market research to identify potential clients for the renewable sector and industry trends.
- Build and manage a robust sales pipeline to ensure consistent business growth.
- Client Relationship Management:
- Build relationships with all major PV module producers and racking manufacturers to establish business connections.
- Negotiate contracts and service agreements with clients, ensuring mutually beneficial terms.
- Act as the primary point of contact for key accounts, addressing concerns and fostering loyalty.
- Operational Coordination:
- Collaborate with operations teams to ensure seamless execution of services.
- Provide input on pricing strategies, operational improvements, and customer feedback.
- Work closely with the commercial and operations teams to align client requirements with service delivery.
- Reporting and Analysis:
- Monitor sales performance metrics and report progress to senior management.
- Prepare accurate and timely sales forecasts and market insights.
- Analyze competitors and market conditions to refine sales strategies.
- Continuous Improvement:
- Identify opportunities to optimize processes, streamline operations, and reduce costs while maintaining high service levels.
- Stay informed about industry trends, emerging technologies, and best practices in commercial freight forwarding.
- Participate in training programs and professional development activities to enhance knowledge and skills.
- Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
- Proven experience in business development, sales, or account management within the logistics, Renewable industry.
- Proven track record of achieving sales targets and driving business growth.
- In-depth knowledge of Renewable market.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Detail-oriented mindset with exceptional organizational and problem-solving abilities.
- Ability to work independently and thrive in a fast-paced environment.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Proficiency in using productivity tools such as Microsoft Office suite.
Job Features
Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply cha...
Business Development Manager, Freight Forwarding – Mexico
Access World Mexico
Full Time
Mexico, North America
Posted 2 years ago
Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and the Americas. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations.
Location: Monterrey, Nuevo León, Mexico
Department: Sales & Business Development
Reports to: Access World Mexico - Managing Director
On-site: Full-time, Mid-Senior level
Job Overview:
We are seeking a dynamic and experienced Business Development Manager to join our freight forwarding team. The ideal candidate will be responsible for driving business growth by identifying new opportunities, building relationships with potential clients, and expanding our logistics services. This role requires a strong understanding of the freight forwarding industry, excellent communication skills, and a proven track record in sales.
Key Responsibilities:
- Identify and develop new business opportunities in the freight forwarding sector, focusing on air, ocean, and road transportation.
- Build and maintain relationships with potential and existing clients to understand their logistics needs and offer tailored solutions.
- Generate and execute sales strategies to meet revenue targets, ensuring consistent business growth.
- Collaborate with operations and customer service teams to ensure smooth execution of shipments and seamless customer experiences.
- Negotiate contracts and agreements with clients to secure long-term business partnerships.
- Stay updated on industry trends, market conditions, and competitor activities to adapt business strategies and remain competitive.
- Provide regular sales reports and forecasts to management, highlighting key performance metrics and growth opportunities.
- Represent the company at industry events, conferences, and meetings to enhance brand visibility and network with potential clients.
- Maintain a strong pipeline of prospects through regular follow-ups and relationship-building activities.
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
- 3+ years of experience in business development, sales, or account management within the freight forwarding or logistics industry.
- Strong knowledge of international shipping regulations, customs processes, and logistics solutions.
- Proven track record of meeting or exceeding sales targets and developing long-term business relationships.
- Excellent communication, negotiation, and presentation skills.
- Ability to work independently as well as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel for client meetings and industry events.
- Competitive salary and performance-based incentives.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
- Access to industry-leading tools and resources.
Job Features
Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in 30 countries, we offer complete logistics, storage and supply cha...