Work at Access World Europe & Middle East

Full Time
Europe & Middle East, Spain
Posted 3 months ago
Access World is a global commodity warehousing and logistics business headquartered in Zug, Switzerland and operates in various regions across Europe, the Americas, Africa and Asia-Pacific, each with their own corporate functions including business development, finance, legal, and operations. In this role, you will have the opportunity to develop and maintain relationships with customers, carriers and other internal departments, ensuring efficient processing and management of orders. You will be responsible for various administrative tasks, ensuring all work is completed accurately and within set timeframes. This is an excellent opportunity for someone detail-oriented, pro-active with excellent communication skills, and passionate about providing outstanding customer service. Tasks/responsibilities:
  • Maintain contact with customers, carriers and internal departments, providing excellent communication and service.
  • Process and manage customer orders efficiently.
  • Input into the WMS accurately (keep our inventory system up to date i.e., create new jobs, releases, and outtake as per customer requests).
  • Offer services on behalf of customers as per their requests.
  • Prepare files for invoicing, ensuring the accuracy of details.
  • Carry out all other administrative tasks as required, relating to customer service and logistics.
Job requirements:
  • A customer service or logistics background.
  • Minimum of 3 years of work experience in customer service or similar role(s) in the logistics industry (shipping line company, forwarder).
  • Strong command of English language.
  • Air Freight operations execution proven experience.
  • Previous experience in Oracle would be advantageous.
Required competencies:
  • Excellent communication skills and the ability to communicate effectively at all levels.
  • Pro-active and hands-on attitude, focusing on problem-solving and achieving results.
  • Accuracy and meticulous attention to detail.
  • Customer service oriented, with a passion for providing excellent service.
  • Willingness to further develop, learn and share knowledge proactively.
  • Ability to work independently, as well as part of a team, in a fast-paced environment.
Interested Applicants please email your resume to moises.sanchez@accessworld.com

Job Features

Job Category

Customer Service

Experience

3+ Years

Posted Date

16/11/2023

Access World is a global commodity warehousing and logistics business headquartered in Zug, Switzerland and operates in various regions across Europe, the Americas, Africa and Asia-Pacific, each with ...

Full Time
Europe & Middle East, Spain
Posted 3 months ago
Access World is a global commodities warehousing and logistics business. Access World has its Head Office in Zug, Switzerland and operates in various semi-autonomous regions with their own corporate functions including business development, finance, legal and operations. Access World USA is an integral and growing part of the wider Access World business. We are currently seeking ambitious and self-motivated individuals to join our Commercial team. Reporting to the Commercial Director, this dynamic role is charged with developing fresh sales opportunities and increasing the company's portfolio. Purpose of the position:
  • Spearhead the establishment and growth of freight forwarding desk for general cargo.
  • A highly motivated individual with the relevant skill sets, capable of establishing and developing relationships with customers, transporters/brokers, carriers and port operators etc.
  • Procurements of rates from existing vendor network within organisation as well as own established vendor network.
  • Provide business proposal to internal stakeholders to further support the growth of local freight forwarding desk.
  • Reports into the regional head.
Responsibilities and accountabilities:
  • Hunting for new clearing and forwarded related business focusing on import and export business in locally.
  • Build new client base.
  • Developing sales strategy in line with group commodity market segments.
  • Leverage from own network in and further establish relationships with various partners not limited to associations, container carrier and network members globally.
  • Strong team player able to work collaboratively with operational team members, whilst liaising and coordinating with vendors (ports operators, authorities, transporters etc.) and internal clients.
  • Communicate, share and collaborate with all overseas Access World branches on leads generated to and from.
  • Monthly commercial activity reporting in the form of a sales pipeline.
  • Capabilities reaching into the rest of Europe and globally is advantages.
  • Project cargo experience is advantages.
Specific requirements for the position: Essential
  • A degree from a recognized University in the field of logistics would be advantages.
  • Only those with minimum of 5 years proven sales experience and achievement in bringing in new sales need to apply (air freight and / or sea freight).
  • Result oriented with strong ability to prioritize tasks in order to achieve sales target assigned.
  • Resourceful with excellent commercial and entrepreneurial flair are critical to the success of this role.
  • An accomplished self-starter who is able to hands-on/lead the whole cycle of commercial process from acquisition to fulfilment.
  • Ability to work effectively in a high pressure and fast paced working environment.
  • Ability to travel regularly locally and regionally when required.
  • Flexible in working with partners from different time zone when required.
Communication Skills/Languages:
  • Good influencing skills with a collaborative work style, fostering cooperation and teamwork.
  • Effective negotiation and conflict resolution skills.
  • Strong command of English language.
Interested Applicants please email your resume to moises.sanchez@accessworld.com

Job Features

Job Category

Business Development, Manager

Experience

5+ Years

Posted Date

16/11/2023

Access World is a global commodities warehousing and logistics business. Access World has its Head Office in Zug, Switzerland and operates in various semi-autonomous regions with their own corporate f...

Full Time
Europe & Middle East, Netherlands
Posted 3 months ago
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in 25 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations. We are currently seeking to appoint a highly motivated individual to the role of Business Development Manager. Reporting to the Netherlands Managing Director, the individual will have the relevant skill sets, capable of developing compelling value propositions that foster strong relationships, selling all Access World commodities business and services. Duties will include but not limiting to:
  • Find and develop qualified leads and convert them through the sales process into prospects and customers. Continuously keep the sales pipeline full with deals at various types and stages, including fresh/new (qualified) leads/introductions.
  • Responsible for entire sales process up to business implementation.
  • Achieve annual individual sales targets.
  • Build relationships at all levels and represent the company in a professional manner, including making presentations and attending networking events.
  • Review and analyze market information and developments in the commodities sector and work with the Netherlands Managing Director to determine or revise the sales strategy.
  • Provide management reporting including business reviews, sales planning, meeting and visit reports, etc.
  • Other duties as may be assigned from time to time.
Potential candidates should possess the following attributes:
  • Minimum a degree from a locally recognized MBO/HBO.
  • Minimum 5 years of total working experience with 2 years in direct hunting role, in the third party logistics sector.
  • Excellent commercial and entrepreneurial flair is critical to the success of this role.
  • Strong builder of relationships with interest parties.
  • Good knowledge of the shipping and logistics management industries.
  • Good leadership and influencing skills with a collaborative work style, fostering cooperation and teamwork.
  • Able to handle company information with confidentiality and discretion.
Interested Applicants please email your resume to mitchel.spaans@accessworld.com

Job Features

Job Category

Business Development, Manager

Experience

5+ Years

Posted Date

13/11/2023

Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in 25 countries, we offer complete logistics, storage and supply chain solutions, t...

Full Time
Dubai, Europe & Middle East
Posted 12 months ago
Access World Logistics LLC, part of Access World Group are a full-stack 3rd party logistics and warehousing services company, handling a range of commodities, FMCG, food products, as well as other general & project cargo. We are strengthening our Customer Services team. If you have 3+ years of relevant experience, believe in service-excellence, possess strong organizational and time management skills; adopt a proactive approach to problem-solving, are good at multi-tasking, and are looking for a rewarding career with a global logistics company, please apply before 20 March 2023, by sending your updated CV along with a short covering letter, to hr_dubai@accessworld.com. Job description and selection criteria:
  • Designation: Customer Services Executive.
  • Reporting line: Deputy General Manager.
  • Place of work: Access World Logistics LLC, Plot # S30403, Street # S500, Jebel Ali Free Zone, Dubai, UAE.
  • Working hours: 0830 -1730 hours, from Monday – Friday.
  • Expected start-date: Immediate.
Roles and responsibilities:
  • Perform customer-services, logistics-coordination, and contract-administration functions.
  • Collaborate with the Operations team to ensure that shipments and services are executed in line with customer requirements.
  • Carryout inventory management in the Warehouse Management System.
  • Prepare documents for customs-clearance purposes and maintain records thereof.
  • Provide sales-support to the commercial team and source freight services competitively with carriers / forwarders.
  • Assist in the preparation of Management Information Systems (MIS) reports.
  • Contribute towards the Company’s goals through committed efforts in client retention, cost control and vendor development.
  • Uphold the Company’s policies and procedures with respect to compliance, QHSSEC.
  • Execute additional tasks and administrative functions that may reasonably be assigned from time to time.
Recruitment criteria
  • A bachelor’s degree in any discipline.
  • 3+ years of relevant work experience in supply chain & logistics functions.
  • Sound knowledge of shipping, Incoterms, customs-documentation, warehouse management systems / ERP.
  • Intermediate MS-Excel skills.
  • UAE work experience, with good track-record.
Added advantage:
  • Experience with 3rd party logistics services company.
  • Familiarity with Jebel Ali Free Zone, and Dubai Customs procedures.
  • Multinational work experience.
Skills & traits:
  • Strong analytical, multi-tasking & time-management skills.
  • Sense of ownership and commitment.
  • Good interpersonal & communication skills.
  • Proactive team player, ability to work independently.
Short-listed aspirants shall be contacted before the end of March 2023.

Job Features

Job Category

Customer Service, Customer Services Executive

Experience

3+ Years

Posted Date

13/03/2023

Access World Logistics LLC, part of Access World Group are a full-stack 3rd party logistics and warehousing services company, handling a range of commodities, FMCG, food products, as well as other gen...