Customer Service Controller, Transport
Access World Durban
Access World es una empresa global de almacenamiento y logística de materias primas. Estamos especializados en la manipulación, el almacenamiento y el procesamiento de materias primas, incluidos metales ferrosos y no ferrosos, ferroaleaciones, cargas de proyecto, petróleo y gas, y otros productos agrícolas. Además, somos depositarios autorizados de la Bolsa de Metales de Londres (LME) y prestamos servicios de almacenamiento y servicios asociados a comerciantes, productores, financieros y consumidores de metales básicos. Además, prestamos servicios de almacenamiento físico y servicios logísticos relacionados para materias primas como cacao en grano, caucho, algodón y otros productos agrícolas. Access World también actúa como gestor colateral de ferroaleaciones, metales menores, así como petróleo y gas. Las regiones operan en oficinas semiautónomas con sus funciones corporativas, que incluyen las áreas comercial, financiera, de recursos humanos, jurídica y de operaciones.
En dependencia de: Over border Transport Manager
Departamento: Over border – Transport
Ubicación: Durban
Key Requirements/ Responsibilities:
- Ensuring Shipments are captured on the Over border Transport schedule
- Tracking of Deliveries, Monitoring loading and offloading delays
- Communicating with customers and updating them regularly
- Monitor Transport costs such as Standing Time, and obtaining supporting documents from transporters for recovery
- Ensuring all mails are attended to within 24 hours of receiving them
- File Management
- All queries are attended to within 48 hours of receiving them
- Monitor all creditor payments and processing of invoices
- Complying with Department SOP
- Require Abnormal Transport knowledge and understand the direct discharge process prior to vessel berth
- Understanding various transport routes for over border and border documents for import/export clearance
- Understand customs rules and regulations
- Facilitate a customs entry between Transporter and clearing agent
- Sourcing new transporters
- Facilitate loading from various ports and warehouses
- Keeping track of cargo and tonnages
- Good excel skills for numerous forms of operational reporting
- System orientated and process driven
- Debtors (Invoicing, Recovery, Pod Tracking)
Job Function:
- Sourcing of trucks
- Updating daily shipment reports
- Engaging with all transporters
- Tracking deliveries daily for all customers
- Facilitate the loading from Port
- Following up with customs release on trucks with project controllers to avoid standing time
- Engaging with warehouse on delays with loading of trucks
- Working extended hours and weekends when required
- Updating various reports
- Following up with various ports and inspection teams to avoid delays in loading
- Facilitate the customs entry
- Engaging with customers for truck requirements
- Obtaining transport rates and keep track of rate schedules
- Keeping up to date with creditors payments, making sure invoices are processed on time
- Communicating and engaging with various stakeholders internal and externally
- Follow up on claims and keeping record of damages, incidents and accidents
- Keeping track of all shipment file and managing costing schedules
- Filing of documents
Minimum Education and Experience Requirements:
- Matric
- Tertiary Education or studying towards(Advantage)
- 3 / 5 years’ experience in the Over border Transport Industry
- Computer Literate – MS Office Suite, Excel skills
- Good Listening and communication
- Oracle (Advantageous)
Los candidatos interesados deben enviar su currículum vitae por correo electrónico a afr_recruitment@accessworld.com
Fecha límite: 26th December 2025 (16h00 RSA time)
