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Position: Multimodal Controller
Departamento: Exports department
Depende de: Exports BU Manager

Background of Company
Access World es una empresa global de almacenamiento y logística de materias primas. Estamos especializados en la manipulación, el almacenamiento y el procesamiento de materias primas, incluidos metales ferrosos y no ferrosos, ferroaleaciones, cargas de proyecto, petróleo y gas, y otros productos agrícolas. Además, somos depositarios autorizados de la Bolsa de Metales de Londres (LME) y prestamos servicios de almacenamiento y servicios asociados a comerciantes, productores, financieros y consumidores de metales básicos. Además, prestamos servicios de almacenamiento físico y servicios logísticos relacionados para materias primas como cacao en grano, caucho, algodón y otros productos agrícolas. Access World también actúa como gestor colateral de ferroaleaciones, metales menores, así como petróleo y gas. Las regiones operan en oficinas semiautónomas con sus funciones corporativas, que incluyen las áreas comercial, financiera, de recursos humanos, jurídica y de operaciones.

Job Summary / Purpose: Export/ Multimodal Controller
Responsible for all functions relating to sea and road freight exports. Controller with Logistics and Supply Chain typically involves overseeing and managing the outbound operations of a company, ensuring compliance with export regulations, and collaborating closely with sales stakeholders for on-time deliveries. The multimodal Controller is responsible for tracking and coordinating shipments, local transportation, managing client orders, liaising with shipping agents and transporters, and meticulously handling documentation for a smooth customs process related to warehousing, especially on Racking, general cargo.

Main Duties and Responsibilities

Operational – High level strategic

• Ensuring documentation accuracy and compliance, tracking shipments, and coordinating with shipping agents and transporters for a streamlined export process
• Collaborating closely with sales stakeholders for on-time deliveries and providing timely and accurate information to internal stakeholder.
• Preparing required documentation for international orders, ensuring compliance with logistics regulations, and handling documentation for a smooth customs process
• Fostering effective communication among various departments for smooth outbound operations and independently handling work activities,
• Ensuring compliance with export regulations and maintaining knowledge of shipping documents and procedures
• Utilizing strong analytical skills to monitor and analyse logistics operations and identify areas for improvement
• Implementing cost control measures to optimize logistics operations

Operational – detailed

• Securing Ocean freight space and competitive rates for export customers – previous shipping line experience an advantage
• Securing ocean freight space on various shipping line / ocean freight booking websites
• experience in negotiation an advantage
• Shipping line schedules updates
• Submitting Shipping Instructions
• Coordinating draft and final OBL’s
• Resolving Shipping line queries
• Ability to work extended hours and under pressure.
• Invoicing and file balancing on Shipshape
• Experience in general breakbulk cargo handling for racking
• Shipping line and transport accounts/invoices allocation to team
• All service levels pertaining to the customers’ requirements.
• Effective Communication – internal and external
• Daily communication with clients, shipping lines and service providers
• Liaising internally with stock team / operations team / finance / Intermodal
• All correspondence to clients relating to their stock and shipments

Skills Requirements

• Customer Service: Providing excellent customer service to internal and external stakeholders
• Documentation Management: Preparing required documentation for international orders, ensuring compliance with export regulations, and handling documentation for a smooth customs process
• Communication Skills: Effectively communicating with different stakeholders in the import/export business, using appropriate language, tone, style, and format for each situation and audience
• Problem-Solving Skills: Identifying and solving problems that arise during the export process
• Market Research: Conducting market research to identify opportunities and challenges in the global market
• Analytical Skills: Utilizing strong analytical skills to monitor and analyse logistics operations and identify areas for improvement
• Interpersonal Communication: Demonstrating excellent interpersonal communication skills to effectively collaborate with stakeholders and manage relationships

KPI’s for export controller

• On-time delivery rate: Measures the percentage of shipments delivered on time and throughput of general cargo handing
• Cost per shipment: Measures the cost of each shipment
• Customer satisfaction rating: Measures the level of satisfaction of customers with the export process
• Inventory turnover ratio: Measures the number of times inventory is sold and replaced in a given period
• Customs clearance time: Measures the time taken to clear customs for each shipment
• Percentage of shipments with damage or loss: Measures the percentage of shipments that are damaged or lost during the export process
• Average order cycle time: Measures the time taken to process an order from start to finish
• Compliance rate: Measures how well the company adheres to export regulations
• Market share: Measures the company’s share of the total market

Reporting activities required

• Daily Vessel Schedule updates to the clients
• Internal Shipping line allocation reporting
• OBL reporting
• Daily shipment schedules to the clients
• Weekly FNI / FNB
• Calendario de facturación diaria
• Updating shipping line recons
• Export File Acquittals
• Any other reporting when required.

Character attributes

• Solutions driven individual
• Problem solving skills
• Capacidad para afrontar los retos con una actitud positiva
• Capacidad para funcionar bien bajo presión
• Demuestra iniciativa y adaptabilidad
• Sistemática y metódica
• Sentido de la urgencia
• A reliable, self-disciplined, enthusiastic team player with a “can-do” attitude

Minimum qualification / training and experience

• Education: A bachelor’s degree in logistics, supply chain management, international business, or a related field may be preferred
• Experience: 2-4 years of operational experience in import/export activities
• Knowledge: In-depth knowledge of international trade, customs regulations, and logistics management
• Language Skills: Fluency in English is essential, as it is the most international of languages.
• Soft Skills: Strong communication, negotiation, problem-solving, and analytical skills are essential for an Export Controller to effectively collaborate with stakeholders and manage relationships
• Excel/MS Word

Preferred Qualifications

• Certifications: Certifications in export compliance, logistics management, or supply chain management may be preferred
• Shipshape
• SAP (una ventaja)
• Conocimientos aduaneros básicos