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Operations Manager Yard
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
21 分 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
直属主管： Customer Service Head: Operations
所属部门： 业务
岗位地点： Durban
岗位职责：
- Lead operations teams to deliver safe, efficient and accurate handling, storage and movement of commodities aligned to Access World operational standards.
- Drive execution of warehouse activities to achieve productivity, cost efficiency and service delivery targets across inbound and outbound logistics.
- Position operations as a key component of integrated supply chain solutions through effective resource utilisation and operational control.
- Oversee daily operations including receiving, storage and dispatch to ensure efficient and accurate service delivery.
- Coordinate Team Leaders and operational teams to align activities with business and client requirements.
- Manage inventory processes to ensure accurate stock levels and record integrity.
- Monitor stock movements, investigate discrepancies and implement corrective actions.
- Plan and schedule operational activities to optimise resources, workflow and productivity.
- Collaborate with supply chain stakeholders to meet client requirements and service level agreements (SLAs).
- Drive adherence to health and safety standards to maintain a safe working environment.
- Ensure compliance with operational procedures, company policies and regulatory requirements.
- Track and analyse operational performance metrics to identify gaps and improvement opportunities.
- Drive productivity and cost-efficiency initiatives to improve overall operational performance.
- Track and analyse operational performance metrics to identify gaps and improvement opportunities.
- Drive productivity and cost-efficiency initiatives to improve overall operational performance.
- Lead, coach and develop Team Leaders to deliver consistent, high-quality performance.
- Build a culture of accountability, teamwork and operational excellence.
- Diploma in Logistics, Supply Chain Management, Business Administration or a related field (NQF Level 6).
- Valid driver's license.
- Bachelor's Degree in Logistics, Supply Chain Management or Business Administration (NQF Level 7).
- Minimum 5 years' experience in operations management within logistics, freight or supply chain environments.
- At least 3 years' experience supervising teams within warehouse or distribution environments.
- Experience handling commodities such as metals, bulk materials or general cargo.
- Experience in inventory management, stock control and warehouse management systems.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Fleet Manager
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 周 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in the handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and various agricultural products. We are an approved warehouse keeper of the London Metal Exchange (LME) and provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehousing and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals, as well as oil and gas. Our regions operate through semi-autonomous offices supported by corporate functions including Commercial, Finance, Human Resources, Legal, and Operations.
直属主管： 总经理
岗位地点： Durban
岗位职责：
The Fleet Manager is responsible for the effective management of the company's fleet of material handling equipment, including forklifts and related operational equipment. The role ensures maximum equipment availability, reliability, safety, and cost efficiency through effective maintenance planning, supplier management, SLA compliance, equipment lifecycle management, and continuous operational improvement.
Key Responsibilities
Fleet & Equipment Management
- Manage the lifecycle of all forklifts and mobile equipment, ensuring optimal performance and availability.
- Develop and implement preventative maintenance programmes to minimise equipment downtime.
- Monitor equipment utilisation and recommend repairs, replacement, or disposal where required.
- Ensure all equipment complies with statutory inspection, safety, and operational requirements.
- Maintain accurate asset registers, maintenance histories, and equipment records.
- Oversee planned and reactive maintenance activities for forklifts and related equipment.
- Ensure maintenance schedules are adhered to and completed within agreed timelines.
- Conduct regular equipment inspections and audits to identify maintenance requirements.
- Monitor equipment reliability and implement initiatives to improve performance and reduce breakdowns.
- Ensure pre-use inspection checklists are completed, reviewed, and corrective actions implemented.
- Manage relationships with maintenance contractors and service providers.
- Monitor supplier performance against agreed Service Level Agreements (SLAs).
- Review SLA performance metrics and conduct regular supplier performance meetings.
- Escalate and resolve service delivery issues to minimise operational disruptions.
- Prepare and manage the fleet maintenance budget.
- Monitor maintenance expenditure, repair costs, rental costs, and contractor invoices.
- Identify cost-saving opportunities without compromising operational efficiency or safety.
- Analyse maintenance trends and provide recommendations to optimise equipment operating costs.
- Manage the rental of forklifts and operational equipment to support business requirements.
- Evaluate rental versus ownership options to ensure cost-effective utilisation.
- Coordinate the mobilisation and demobilisation of rental equipment.
- Monitor rental contracts and ensure compliance with agreed commercial terms.
- Ensure compliance with Occupational Health and Safety legislation and company standards.
- Ensure equipment inspections, certifications, and statutory examinations are completed on time.
- Investigate equipment failures, incidents, and safety concerns and implement corrective actions.
- Promote a culture of safe equipment operation and preventative maintenance.
- Produce monthly reports on equipment availability, downtime, maintenance costs, SLA performance, and fleet utilisation.
- Analyse equipment performance data and recommend operational improvements.
- Implement best practices to improve equipment reliability and extend asset life.
- Drive continuous improvement initiatives across fleet operations.
- National Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Logistics, Fleet Management, Operations Management, or a related field (NQF Level 6/7).
- Trade qualification (Diesel Mechanic, Auto Electrician, Millwright, or similar) will be advantageous.
- Valid Driver's Licence.
- Minimum 5 years' experience managing forklifts or material handling equipment in a logistics, warehousing, port, mining, manufacturing, or industrial environment.
- Experience managing preventative maintenance programmes.
- Experience managing service providers and Service Level Agreements (SLAs).
- Experience managing equipment rental contracts.
- Experience preparing and controlling maintenance budgets and operating costs.
- Experience leading technical teams or contractors.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in the handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, proj...
Senior Estimator
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
3 周 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in the handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and various agricultural products. We are an approved warehouse keeper of the London Metal Exchange (LME) and provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehousing and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals, as well as oil and gas. Our regions operate through semi-autonomous offices supported by corporate functions including Commercial, Finance, Human Resources, Legal, and Operations.
所属部门：: Commercial - Clearing & Forwarding
直属主管： Commercial Head - Clearing & Forwarding
岗位地点： Gosforth/Durban
岗位职责：
To produce accurate, timely, and commercially competitive freight estimates across all transport modes and business units, converting enquiries into profitable business while protecting company margins. The Senior Estimator is responsible for managing complex and high-value quotations, supporting the development of the estimating function, and driving consistent estimating standards through a structured, shared-load operating model.
Key Responsibilities
Estimating and Commercial Support
- Prepare accurate freight estimates across air, ocean (LCL & FCL), road, break-bulk, RORO, cross-trade, out-of-gauge (OOG), and project cargo for both import and export shipments.
- Manage complex, high-value, and multi-leg enquiries, including Requests for Quotations (RFQs) and tenders.
- Deliver quotations within agreed turnaround times while maintaining competitiveness and profitability.
- Source and apply accurate carrier, transporter, and third-party rates.
- Exercise sound commercial judgement when determining buy rates, sell rates, and profit margins.
- Ensure all quotations remain commercially competitive while protecting business profitability.
- Capture and maintain all enquiries, quotations, and outcomes within the estimating platform.
- Maintain accurate records to support reporting on enquiry volumes, turnaround times, and win rates.
- Ensure estimating data remains complete, accurate, and measurable.
- Collaborate with Commercial and Operations teams to convert quotations into successful trading accounts.
- Follow up on submitted quotations to maximise conversion opportunities.
- Utilise industry relationships and market knowledge to identify and generate new business opportunities.
- Contribute to the continuous improvement of estimating processes, templates, pricing references, and operating standards.
- Support and mentor less experienced estimators within the shared-load estimating model.
- Promote collaboration and knowledge sharing across the Commercial team.
- Grade 12 (Matric).
- Minimum of 15 years' experience as an Estimator within a Clearing & Forwarding or Freight Forwarding environment.
- Significant experience operating at Senior Estimator level.
- Proven experience estimating across multiple transport modes, including air, ocean, road, break-bulk, RORO, OOG, cross-trade, and project cargo.
- Extensive knowledge of Incoterms, customs and clearing requirements, freight documentation, and import/export processes.
- Proficiency in estimating systems, rate management platforms, EDI systems, and CRM/enquiry management systems.
- Demonstrated ability to produce accurate, commercially competitive quotations within demanding turnaround times.
- Established network of carrier, transporter, and logistics industry contacts.
- Experience preparing and managing RFQs and large commercial tenders.
- Proven track record of improving estimating processes and operational standards.
- Experience coaching, mentoring, and supporting junior estimators.
- Ability to contribute to business development through industry relationships and customer engagement.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in the handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, proj...
Access World is a global commodity warehousing and logistics business. We specialize in the handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and various agricultural products. We are an approved warehouse keeper of the London Metal Exchange (LME) and provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehousing and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals, as well as oil and gas. Our regions operate through semi-autonomous offices supported by corporate functions including Commercial, Finance, Human Resources, Legal, and Operations.
所属部门：: Commercial - Clearing & Forwarding
直属主管： Commercial Head - Clearing & Forwarding
岗位地点： Gosforth/Durban
岗位职责：
To drive sustainable business growth by identifying, securing, and onboarding profitable new business opportunities within the Clearing & Forwarding and Warehousing divisions. The Business Development Manager is responsible for developing a strong pipeline of new and reactivated clients, managing the sales cycle from prospecting through to successful onboarding, and ensuring new accounts achieve targeted gross profit before transitioning them into Key Account Management.
Key Responsibilities
业务发展
- Generate new business opportunities through prospecting, networking, and market engagement.
- Identify and target profitable import, export, warehousing, and transport opportunities aligned to Access World's commercial strategy.
- Develop and maintain a pipeline of qualified prospects to achieve business growth objectives.
- Manage the full sales cycle from lead generation through qualification, proposal development, negotiation, and contract conclusion.
- Prepare accurate commercial proposals, RFQs, and tender submissions in collaboration with the Estimating and Pricing teams.
- Successfully onboard new clients and support account growth before handover to Key Account Management.
- Achieve and exceed individual Gross Profit (GP) and warehousing revenue targets.
- Monitor sales performance, conversion rates, and pipeline activity against agreed objectives.
- Apply sound commercial judgement to maximise profitability and sustainable growth.
- Build effective working relationships with Operations, Finance, Warehousing, and Commercial teams to ensure seamless service delivery.
- Ensure accurate client onboarding and first-time invoicing processes.
- Maintain regular communication with internal stakeholders throughout the sales process.
- Maintain accurate CRM records, sales forecasts, and pipeline reports.
- Track business development activities, conversion rates, and sales performance.
- Provide regular reporting and market feedback to support commercial decision-making.
- Grade 12 (Matric).
- Minimum 15 years' experience in Business Development or Sales within a Clearing & Forwarding or Freight Forwarding environment.
- Proven and verifiable track record of self-generated new business development.
- Demonstrated achievement of individual Gross Profit targets over the past three consecutive years.
- Relevant tertiary qualification in Logistics, Supply Chain Management, Business Management, Freight Forwarding, or a related field.
- Professional Selling Skills (PSS) certification will be advantageous.
- Strong understanding of Incoterms, customs clearing, freight forwarding (air and ocean), transport, and warehousing.
- Proven experience managing the complete sales lifecycle from prospecting through account handover.
- Advanced proficiency in Microsoft Excel, CRM systems, pipeline management, and sales reporting.
- Valid driver's licence and own reliable transport, with willingness to travel extensively to clients.
- Existing pipeline of qualified business opportunities within the logistics and freight forwarding industry.
- Established network of clients and industry contacts across import, export, and warehousing sectors.
- Experience preparing commercial proposals, RFQs, and tender submissions.
- Strong commercial acumen with proven ability to negotiate profitable business opportunities.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in the handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, proj...
Group Chief Information Officer (CIO) – Senior Leadership Opportunity
Access World South Africa or Malaysia
全职
Africa, Asia Pacific, Malaysia, South Africa
1 月 之前发布
Lead the Future of Technology at Access World
Access World is a leading global logistics, warehousing and supply chain solutions provider, operating in more than 30 countries across Africa, Asia Pacific, Europe, the Middle East and the Americas.
We are seeking a dynamic Group Chief Information Officer (CIO) to join our Senior Leadership Team and lead the next phase of our global technology transformation. This is a unique opportunity to shape the Group's technology strategy, drive innovation and position technology as a key enabler of sustainable business growth.
Location: South Africa or Malaysia
The Opportunity:
Reporting to Group Chief Operating Officer, the successful candidate will be responsible for:
- Developing and executing a global technology strategy aligned to the Group's long-term business objectives.
- Leading enterprise-wide digital transformation, ensuring technology delivers measurable commercial and operational value.
- Driving innovation, including the adoption of cloud technologies, Artificial Intelligence and emerging digital capabilities.
- Optimising enterprise platforms, with a strong focus on maximising the value of Oracle Fusion Cloud.
- Strengthening technology governance, cybersecurity and enterprise resilience across the Group.
- Building a high-performing global technology function that partners with the business to deliver strategic outcomes.
- Significant executive leadership experience within global or multi-regional organisations.
- Proven success leading enterprise technology strategy and digital transformation.
- Strong experience with Oracle Fusion Cloud and modern enterprise technologies.
- The ability to influence executive stakeholders and lead diverse, multicultural teams.
- A passion for innovation and delivering technology-enabled business value.
岗位特点
Lead the Future of Technology at Access World Access World is a leading global logistics, warehousing and supply chain solutions provider, operating in more than 30 countries across Africa, Asia Pacif...
Customs Declarant
Access World South Africa (Olifantsfontein)
全职
Africa, South Africa, South Africa (Gauteng)
1 月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Operations
直属主管： 总经理
Entity: Access World South Africa
Purpose of the position:
To ensure accurate and compliant customs clearance processes by preparing and submitting customs declarations, coordinating with internal and external stakeholders, and supporting efficient import and export operations in line with customs regulations and operational requirements.
Key Responsibilities
Documentation Management
- Review shipping and customs documentation for accuracy and completeness.
- Process invoices, permits, certificates and supporting trade documentation.
- Maintain accurate customs and shipment records.
- Ensure documentation is submitted within required timelines.
- Liaise with customs authorities, shipping lines, transporters and internal teams.
- Coordinate shipment clearances to support operational efficiency.
- Monitor cargo movement and clearance status.
- Escalate delays, non-compliance or operational risks where required.
- Provide updates to internal and external stakeholders regarding shipment status.
- Resolve customs-related queries professionally and efficiently.
- Build effective relationships with clients, service providers and regulatory bodies.
- Identify potential customs compliance risks and support corrective action.
- Ensure adherence to company procedures and service standards.
- Maintain confidentiality and accuracy in all customs processes.
- Identify process improvement opportunities to enhance efficiency and accuracy.
- Stay updated on customs legislation and industry changes.
- Support operational excellence and continuous improvement initiatives.
- 3 years’ experience in customs clearing and forwarding operations.
- Experience preparing and processing customs declarations for imports and exports.
- Experience working with customs systems and shipping documentation.
- Knowledge of customs legislation, tariff classifications and clearance procedures.
- Experience within logistics, warehousing or freight forwarding environments.
- Experience handling commodities, bulk cargo or specialised cargo.
- Knowledge of Incoterms and international trade processes.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Head: Operations
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
1 月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Operations
直属主管： 总经理
Entity: Ushaka Crago Terminal
岗位职责：
- Lead operations activities to deliver high quality service, operational coordination and client satisfaction across warehousing, stock, yard and intermodal services aligned to Access World standards.
- Drive integration between customer service and operational teams to achieve efficient service delivery, responsiveness and operational performance.
- Position the operations function as a critical enabler of operational excellence through accurate, planning, coordination, communication and client engagement.
- Ensure compliance in all aspects of operational execution as specified by customs, client expectation and organisational requirements.
- Lead warehousing, stock, yard, and intermodal operations to ensure safe, efficient, and high-quality service delivery.
- Coordinate operational activities across multiple functions to achieve business objectives.
- Ensure optimal utilisation of resources and company assets.
- Drive operational efficiency and continuous improvement initiatives.
- Build and maintain strong relationships with clients to enhance satisfaction and long-term partnerships.
- Manage client queries, concerns, and escalations in a professional and timely manner.
- Identify opportunities to enhance the overall client experience.
- Coordinate warehouse, stock, yard, and intermodal activities to ensure seamless operational execution.
- Collaborate with operational teams to improve responsiveness and service delivery.
- Ensure operational processes support client requirements and business objectives.
- Monitor and analyse service performance metrics to identify trends and drive improvements.
- Ensure compliance with Service Level Agreements (SLAs) and contractual obligations.
- Monitor billing accuracy, cost recovery, and operational efficiencies.
- Drive maximum utilisation of operational assets.
- Identify opportunities to improve operational processes, workflows, and systems.
- Implement initiatives that enhance productivity, efficiency, and customer satisfaction.
- Promote a culture of operational excellence and innovation.
- Provide regular operational updates to clients and internal stakeholders.
- Prepare management reports on operational performance, client feedback, and service delivery.
- Ensure accurate and timely reporting to support business decision-making.
- Lead, coach, and develop a team of managers to achieve operational excellence.
- Foster a high-performance, accountable, and client-centric culture.
- Build capability through coaching, mentoring, and performance management.
- Promote a positive, collaborative, and inclusive working environment.
- Minimum 5 years' experience in logistics, warehousing, or supply chain operations.
- Minimum 3 years' experience leading and managing teams.
- Experience managing operational performance and service delivery.
- Experience building and maintaining client relationships.
- Experience in warehousing, yard, or intermodal operations.
- Experience managing client accounts and Service Level Agreements (SLAs).
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Warehouse Team Leader
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 个月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Operations
直属主管： 运营经理
岗位职责：
- Lead the operational team to deliver safe, efficient and accurate handling, storage and movement of commodities aligned to Access World operational standards.
- Drive execution of daily operational activities to achieve daily productivity targets, operational efficiency and service delivery requirements.
- Position the operational team as a reliable and high performing unit through effective supervision, coordination and adherence to operational procedures.
- Supervise daily warehouse activities including receiving, storage, and dispatch.
- Coordinate Operators, Operations Clerks, and Support staff to meet operational targets.
- Monitor stock movement and ensure accurate inventory records in line with company standards.
- Investigate and resolve stock discrepancies to maintain control and accountability.
- Plan and allocate daily tasks to optimise workflow and resource utilisation.
- Align operations with schedules and client requirements.
- Enforce health and safety standards within the warehouse environment.
- Ensure adherence to operational procedures to minimise risk.
- Identify and implement improvements to enhance operational efficiency.
- Report on process improvements to support service excellence.
- Monitor team productivity and report on performance.
- Drive operational efficiency through effective supervision.
- Lead and develop team members to achieve consistent performance.
- Maintain and update the skills matrix to support workforce planning.
- 3 years’ experience in operations within logistics or supply chain environments.
- 2 years’ experience supervising teams within a warehouse environment.
- 2 years’ experience in inventory control, stock handling, and warehouse systems.
- 2 years’ experience handling commodities (metals, bulk materials, or general cargo).
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Operations Manager Exports
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 个月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Operations
直属主管： Customer Service Head: Operations
岗位职责：
- Lead operations teams to deliver safe, efficient and accurate handling, storage and movement of commodities aligned to Access World operational standards.
- Drive execution of warehouse activities to achieve productivity, cost efficiency and service delivery targets across inbound and outbound logistics.
- Position operations as a key component of integrated supply chain solutions through effective resource utilisation and operational control.
- Oversee daily operations including receiving, storage and dispatch to ensure efficient and accurate service delivery.
- Coordinate Team Leaders and operational teams to align activities with business and client requirements.
- Manage inventory processes to ensure accurate stock levels and record integrity.
- Monitor stock movements, investigate discrepancies and implement corrective actions.
- Plan and schedule operational activities to optimise resources, workflow and productivity.
- Collaborate with supply chain stakeholders to meet client requirements and service level agreements (SLAs).
- Drive adherence to health and safety standards to maintain a safe working environment.
- Ensure compliance with operational procedures, company policies and regulatory requirements.
- Track and analyse operational performance metrics to identify gaps and improvement opportunities.
- Drive productivity and cost-efficiency initiatives to improve overall operational performance.
- Track and analyse operational performance metrics to identify gaps and improvement opportunities.
- Drive productivity and cost-efficiency initiatives to improve overall operational performance.
- Lead, coach and develop Team Leaders to deliver consistent, high-quality performance.
- Build a culture of accountability, teamwork and operational excellence.
- Diploma in Logistics, Supply Chain Management, Business Administration or a related field (NQF Level 6).
- Valid driver's license.
- Minimum 5 years’ experience in operations management within logistics, freight or supply chain environments.
- At least 3 years’ experience supervising teams within warehouse or distribution environments.
- Experience handling commodities such as metals, bulk materials or general cargo.
- Experience in inventory management, stock control and warehouse management systems.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Representative: Transport
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 个月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Transport
直属主管： 客户服务经理
岗位职责：
Deliver accurate and timely client service support across logistics and freight operations to enhance client satisfaction, support operational efficiency, and maintain service standards aligned to Access World requirements.
Key Responsibilities
Client Service Operations
- Process client orders, bookings, and service requests accurately and within required timelines.
- Capture and maintain client and transactional data to ensure operational accuracy.
- Liaise with internal teams (warehousing, transport, clearing) to support seamless service delivery.
- Respond promptly to client queries and requests to maintain high service standards.
- Provide accurate updates on order status, shipments, and service-related matters.
- Proactively resolve client issues and escalate complex matters where necessary.
- Track shipments and monitor order progress to ensure delivery timelines are met.
- Validate documentation and system entries for accuracy and compliance.
- Manage booking amendments and changes to ensure service continuity.
- Prepare and verify shipping and operational documentation in line with requirements.
- Maintain accurate records to ensure audit readiness.
- Adhere to standard operating procedures and compliance standards.
- Monitor individual performance against service standards.
- Identify service gaps and improvement opportunities.
- Support process improvement initiatives to enhance efficiency and accuracy.
- Provide regular, accurate updates to clients and stakeholders.
- Compile service reports and support management reporting requirements.
- Escalate operational risks or delays proactively.
- Utilise logistics and client service systems to manage transactions effectively.
- Maintain data integrity across systems.
- Support invoicing inputs and reconciliation processes.
- 3 years’ experience in client service/administration within logistics, freight forwarding, or supply chain.
- 3 years’ experience in order processing and shipment coordination.
- 2 years’ experience handling client queries and resolving service issues.
- 2 years’ experience working with MS Office.
- Exposure to warehousing, transport, or freight operations.
- Experience working with ERP systems and client service platforms.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Representative: Stock
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 个月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Stock
直属主管： Customer Service Manager: Stock
Number of Vacancies: 2 (two)
岗位职责：
Deliver accurate and timely client service support across logistics and freight operations to enhance client satisfaction, support operational efficiency, and maintain service standards aligned to Access World requirements.
Key Responsibilities
Client Service Operations
- Process client orders, bookings, and service requests accurately and within required timelines.
- Capture and maintain client and transactional data to ensure operational accuracy.
- Liaise with internal teams (warehousing, transport, clearing) to support seamless service delivery.
- Respond promptly to client queries and requests to maintain high service standards.
- Provide accurate updates on order status, shipments, and service-related matters.
- Proactively resolve client issues and escalate complex matters where necessary.
- Track shipments and monitor order progress to ensure delivery timelines are met.
- Validate documentation and system entries for accuracy and compliance.
- Manage booking amendments and changes to ensure service continuity.
- Prepare and verify shipping and operational documentation in line with requirements.
- Maintain accurate records to ensure audit readiness.
- Adhere to standard operating procedures and compliance standards.
- Monitor individual performance against service standards.
- Identify service gaps and improvement opportunities.
- Support process improvement initiatives to enhance efficiency and accuracy.
- Provide regular, accurate updates to clients and stakeholders.
- Compile service reports and support management reporting requirements.
- Escalate operational risks or delays proactively.
- Utilise logistics and client service systems to manage transactions effectively.
- Maintain data integrity across systems.
- Support invoicing inputs and reconciliation processes.
- 3 years’ experience in client service/administration within logistics, freight forwarding, or supply chain.
- 3 years’ experience in order processing and shipment coordination.
- 2 years’ experience handling client queries and resolving service issues.
- 2 years’ experience working with MS Office.
- Exposure to warehousing, transport, or freight operations.
- Experience working with ERP systems and client service platforms.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Representative: Projects
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 个月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Projects
直属主管： Customer Service Administration Manager
岗位职责：
Deliver accurate and timely client service support across logistics and freight operations to enhance client satisfaction, support operational efficiency, and maintain service standards aligned to Access World requirements.
Key Responsibilities
Client Service Operations
- Process client orders, bookings, and service requests accurately and within required timelines.
- Capture and maintain client and transactional data to ensure operational accuracy.
- Liaise with internal teams (warehousing, transport, clearing) to support seamless service delivery.
- Respond promptly to client queries and requests to maintain high service standards.
- Provide accurate updates on order status, shipments, and service-related matters.
- Proactively resolve client issues and escalate complex matters where necessary.
- Track shipments and monitor order progress to ensure delivery timelines are met.
- Validate documentation and system entries for accuracy and compliance.
- Manage booking amendments and changes to ensure service continuity.
- Prepare and verify shipping and operational documentation in line with requirements.
- Maintain accurate records to ensure audit readiness.
- Adhere to standard operating procedures and compliance standards.
- Monitor individual performance against service standards.
- Identify service gaps and improvement opportunities.
- Support process improvement initiatives to enhance efficiency and accuracy.
- Provide regular, accurate updates to clients and stakeholders.
- Compile service reports and support management reporting requirements.
- Escalate operational risks or delays proactively.
- Utilise logistics and client service systems to manage transactions effectively.
- Maintain data integrity across systems.
- Support invoicing inputs and reconciliation processes.
- 3 years’ experience in client service/administration within logistics, freight forwarding, or supply chain.
- 3 years’ experience in order processing and shipment coordination.
- 2 years’ experience handling client queries and resolving service issues.
- 2 years’ experience working with MS Office.
- Exposure to warehousing, transport, or freight operations.
- Experience working with ERP systems and client service platforms.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Representative: Imports
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 个月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Clearing and Forwarding
直属主管： 客户服务经理
Number of Vacancies: 2 (two)
岗位职责：
Deliver accurate and timely client service support across logistics and freight operations to enhance client satisfaction, support operational efficiency, and maintain service standards aligned to Access World requirements.
Key Responsibilities
Client Service Operations
- Process client orders, bookings, and service requests accurately and within required timelines.
- Capture and maintain client and transactional data to ensure operational accuracy.
- Liaise with internal teams (warehousing, transport, clearing) to support seamless service delivery.
- Respond promptly to client queries and requests to maintain high service standards.
- Provide accurate updates on order status, shipments, and service-related matters.
- Proactively resolve client issues and escalate complex matters where necessary.
- Track shipments and monitor order progress to ensure delivery timelines are met.
- Validate documentation and system entries for accuracy and compliance.
- Manage booking amendments and changes to ensure service continuity.
- Prepare and verify shipping and operational documentation in line with requirements.
- Maintain accurate records to ensure audit readiness.
- Adhere to standard operating procedures and compliance standards.
- Monitor individual performance against service standards.
- Identify service gaps and improvement opportunities.
- Support process improvement initiatives to enhance efficiency and accuracy.
- Provide regular, accurate updates to clients and stakeholders.
- Compile service reports and support management reporting requirements.
- Escalate operational risks or delays proactively.
- Utilise logistics and client service systems to manage transactions effectively.
- Maintain data integrity across systems.
- Support invoicing inputs and reconciliation processes.
- 3 years’ experience in client service/administration within logistics, freight forwarding, or supply chain.
- 3 years’ experience in order processing and shipment coordination.
- 2 years’ experience handling client queries and resolving service issues.
- 2 years’ experience working with MS Office.
- Exposure to warehousing, transport, or freight operations.
- Experience working with ERP systems and client service platforms.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Representative: Exports
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 个月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Exports
直属主管： 客户服务经理
岗位职责：
Deliver accurate and timely client service support across logistics and freight operations to enhance client satisfaction, support operational efficiency, and maintain service standards aligned to Access World requirements.
Key Responsibilities
Client Service Operations
- Process client orders, bookings, and service requests accurately and within required timelines.
- Capture and maintain client and transactional data to ensure operational accuracy.
- Liaise with internal teams (warehousing, transport, clearing) to support seamless service delivery.
- Respond promptly to client queries and requests to maintain high service standards.
- Provide accurate updates on order status, shipments, and service-related matters.
- Proactively resolve client issues and escalate complex matters where necessary.
- Track shipments and monitor order progress to ensure delivery timelines are met.
- Validate documentation and system entries for accuracy and compliance.
- Manage booking amendments and changes to ensure service continuity.
- Prepare and verify shipping and operational documentation in line with requirements.
- Maintain accurate records to ensure audit readiness.
- Adhere to standard operating procedures and compliance standards.
- Monitor individual performance against service standards.
- Identify service gaps and improvement opportunities.
- Support process improvement initiatives to enhance efficiency and accuracy.
- Provide regular, accurate updates to clients and stakeholders.
- Compile service reports and support management reporting requirements.
- Escalate operational risks or delays proactively.
- Utilise logistics and client service systems to manage transactions effectively.
- Maintain data integrity across systems.
- Support invoicing inputs and reconciliation processes.
- 3 years’ experience in client service/administration within logistics, freight forwarding, or supply chain.
- 3 years’ experience in order processing and shipment coordination.
- 2 years’ experience handling client queries and resolving service issues.
- 2 years’ experience working with MS Office.
- Exposure to warehousing, transport, or freight operations.
- Experience working with ERP systems and client service platforms.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...
Customer Service Administration Manager: Transport & Projects
Access World South Africa (Durban)
全职
Africa, South Africa, South Africa (Durban)
2 个月 之前发布
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. We are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.
所属部门：: Transport & Projects
直属主管： Regional Head of Transport
岗位职责：
- Lead client service operations to deliver efficient, accurate and responsive service across logistics and freight activities aligned to Access World standards.
- Drive coordination of client interactions, order management and communication to achieve high levels of client satisfaction and service performance.
- Position the client service function as a key contributor to operational efficiency and client retention through effective service delivery.
- Oversee and manage all client service activities across logistics and freight operations, ensuring efficient, accurate and timely service delivery.
- Coordinate and guide Client Service Representatives to align daily activities with operational and business requirements.
- Ensure inventory accuracy through regular cycle counts and reconciliation processes.
- Build, maintain and strengthen client relationships to drive long-term partnerships and high levels of customer satisfaction.
- Manage client queries, requests and escalations professionally and efficiently, ensuring issues are resolved within agreed timelines.
- Oversee order processing, bookings and shipment tracking to ensure on-time and accurate delivery.
- Work closely with operational teams, including warehousing and transport, to ensure seamless service delivery.
- Manage customs-related processes and ensure compliance for all shipments.
- Monitor and analyse client service performance metrics to identify trends, risks and areas for improvement.
- Drive adherence to service level agreements (SLAs) and ensure client expectations are consistently met or exceeded.
- Continuously review and improve client service processes to enhance efficiency, accuracy and overall service delivery.
- Identify and implement opportunities to streamline workflows and optimise operational performance.
- Provide regular operational updates and service-related communication to clients, ensuring transparency and trust.
- Prepare and present reports on service performance, client feedback and operational outcomes to support decision-making.
- Ensure accurate invoicing and reporting aligned to financial requirements, including P&L support and cash flow management.
- Manage vendor and client reconciliation processes.
- Lead, coach and develop Client Service Representatives to deliver consistent, high-quality service.
- Build team capability through ongoing training, mentorship and performance management.
- Foster a professional, customer-centric culture aligned to organisational values.
- Diploma in Logistics, Supply Chain Management, Business Administration or a related field (NQF Level 6).
- Valid driver’s license.
- Minimum 5 years’ experience in a client service role within logistics, freight forwarding or supply chain environments, with a strong focus on service delivery.
- At least 3 years’ experience in supervising or leading client service teams, including performance management and service quality oversight.
- Exposure to freight operations, including shipment coordination and tracking.
- Experience managing client accounts and service level agreements (SLAs), with a focus on client retention and satisfaction.
岗位特点
Access World is a global commodity warehousing and logistics business. We specialize in handling, Storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project ...