Customer Service Controller, Transport
Access World Durban
全职
Africa, South Africa (Durban)
4 周 之前发布
Access World 是一家全球性的商品仓储和物流企业。我们专门从事有色金属和黑色金属、铁合金、项目货物、石油和天然气以及其他农产品等商品的处理、存储和加工。此外,我们还是伦敦金属交易所的认可仓库保管人,为基本金属的贸易商、生产商、金融家和消费者提供伦敦金属交易所的仓储和相关服务。此外,我们还为可可豆、橡胶、棉花和其他农产品等大宗商品提供实物仓储和相关物流服务。Access World 还担任铁合金、小金属以及石油和天然气的抵押品管理人。各地区以半独立的办事处形式运营,其公司职能包括商业、财务、人力资源、法律和运营。
汇报对象 Over border Transport Manager
所属部门: Over border – Transport
岗位地点: Durban
Key Requirements/ Responsibilities:
- Ensuring Shipments are captured on the Over border Transport schedule
- Tracking of Deliveries, Monitoring loading and offloading delays
- Communicating with customers and updating them regularly
- Monitor Transport costs such as Standing Time, and obtaining supporting documents from transporters for recovery
- Ensuring all mails are attended to within 24 hours of receiving them
- File Management
- All queries are attended to within 48 hours of receiving them
- Monitor all creditor payments and processing of invoices
- Complying with Department SOP
- Require Abnormal Transport knowledge and understand the direct discharge process prior to vessel berth
- Understanding various transport routes for over border and border documents for import/export clearance
- Understand customs rules and regulations
- Facilitate a customs entry between Transporter and clearing agent
- Sourcing new transporters
- Facilitate loading from various ports and warehouses
- Keeping track of cargo and tonnages
- Good excel skills for numerous forms of operational reporting
- System orientated and process driven
- Debtors (Invoicing, Recovery, Pod Tracking)
Job Function:
- Sourcing of trucks
- Updating daily shipment reports
- Engaging with all transporters
- Tracking deliveries daily for all customers
- Facilitate the loading from Port
- Following up with customs release on trucks with project controllers to avoid standing time
- Engaging with warehouse on delays with loading of trucks
- Working extended hours and weekends when required
- Updating various reports
- Following up with various ports and inspection teams to avoid delays in loading
- Facilitate the customs entry
- Engaging with customers for truck requirements
- Obtaining transport rates and keep track of rate schedules
- Keeping up to date with creditors payments, making sure invoices are processed on time
- Communicating and engaging with various stakeholders internal and externally
- Follow up on claims and keeping record of damages, incidents and accidents
- Keeping track of all shipment file and managing costing schedules
- Filing of documents
Minimum Education and Experience Requirements:
- Matric
- Tertiary Education or studying towards(Advantage)
- 3 / 5 years’ experience in the Over border Transport Industry
- Computer Literate – MS Office Suite, Excel skills
- Good Listening and communication
- Oracle (Advantageous)
有意向的申请人可通过电子邮件将简历提交至邮箱 afr_recruitment@accessworld.com
截止日期: 26th December 2025 (16h00 RSA time)
