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Position: Multimodal Controller
所属部门： Exports department
直属主管： Exports BU Manager

Background of Company
Access World 是一家全球性的商品仓储和物流企业。我们专门从事有色金属和黑色金属、铁合金、项目货物、石油和天然气以及其他农产品等商品的处理、存储和加工。此外，我们还是伦敦金属交易所的认可仓库保管人，为基本金属的贸易商、生产商、金融家和消费者提供伦敦金属交易所的仓储和相关服务。此外，我们还为可可豆、橡胶、棉花和其他农产品等大宗商品提供实物仓储和相关物流服务。Access World 还担任铁合金、小金属以及石油和天然气的抵押品管理人。各地区以半独立的办事处形式运营，其公司职能包括商业、财务、人力资源、法律和运营。

Job Summary / Purpose: Export/ Multimodal Controller
Responsible for all functions relating to sea and road freight exports. Controller with Logistics and Supply Chain typically involves overseeing and managing the outbound operations of a company, ensuring compliance with export regulations, and collaborating closely with sales stakeholders for on-time deliveries. The multimodal Controller is responsible for tracking and coordinating shipments, local transportation, managing client orders, liaising with shipping agents and transporters, and meticulously handling documentation for a smooth customs process related to warehousing, especially on Racking, general cargo.

Main Duties and Responsibilities

Operational – High level strategic

• Ensuring documentation accuracy and compliance, tracking shipments, and coordinating with shipping agents and transporters for a streamlined export process
• Collaborating closely with sales stakeholders for on-time deliveries and providing timely and accurate information to internal stakeholder.
• Preparing required documentation for international orders, ensuring compliance with logistics regulations, and handling documentation for a smooth customs process
• Fostering effective communication among various departments for smooth outbound operations and independently handling work activities,
• Ensuring compliance with export regulations and maintaining knowledge of shipping documents and procedures
• Utilizing strong analytical skills to monitor and analyse logistics operations and identify areas for improvement
• Implementing cost control measures to optimize logistics operations

Operational – detailed

• Securing Ocean freight space and competitive rates for export customers – previous shipping line experience an advantage
• Securing ocean freight space on various shipping line / ocean freight booking websites
• experience in negotiation an advantage
• Shipping line schedules updates
• Submitting Shipping Instructions
• Coordinating draft and final OBL’s
• Resolving Shipping line queries
• Ability to work extended hours and under pressure.
• Invoicing and file balancing on Shipshape
• Experience in general breakbulk cargo handling for racking
• Shipping line and transport accounts/invoices allocation to team
• All service levels pertaining to the customers’ requirements.
• Effective Communication – internal and external
• Daily communication with clients, shipping lines and service providers
• Liaising internally with stock team / operations team / finance / Intermodal
• All correspondence to clients relating to their stock and shipments

Skills Requirements

• Customer Service: Providing excellent customer service to internal and external stakeholders
• Documentation Management: Preparing required documentation for international orders, ensuring compliance with export regulations, and handling documentation for a smooth customs process
• Communication Skills: Effectively communicating with different stakeholders in the import/export business, using appropriate language, tone, style, and format for each situation and audience
• Problem-Solving Skills: Identifying and solving problems that arise during the export process
• Market Research: Conducting market research to identify opportunities and challenges in the global market
• Analytical Skills: Utilizing strong analytical skills to monitor and analyse logistics operations and identify areas for improvement
• Interpersonal Communication: Demonstrating excellent interpersonal communication skills to effectively collaborate with stakeholders and manage relationships

KPI’s for export controller

• On-time delivery rate: Measures the percentage of shipments delivered on time and throughput of general cargo handing
• Cost per shipment: Measures the cost of each shipment
• Customer satisfaction rating: Measures the level of satisfaction of customers with the export process
• Inventory turnover ratio: Measures the number of times inventory is sold and replaced in a given period
• Customs clearance time: Measures the time taken to clear customs for each shipment
• Percentage of shipments with damage or loss: Measures the percentage of shipments that are damaged or lost during the export process
• Average order cycle time: Measures the time taken to process an order from start to finish
• Compliance rate: Measures how well the company adheres to export regulations
• Market share: Measures the company’s share of the total market

Reporting activities required

• Daily Vessel Schedule updates to the clients
• Internal Shipping line allocation reporting
• OBL reporting
• Daily shipment schedules to the clients
• Weekly FNI / FNB
• 每日发票计划
• Updating shipping line recons
• Export File Acquittals
• Any other reporting when required.

Character attributes

• Solutions driven individual
• Problem solving skills
• 能够以积极的态度面对挑战
• 能在压力下正常工作
• 表现出主动性和适应性
• 系统性和条理性
• 紧迫感
• A reliable, self-disciplined, enthusiastic team player with a “can-do” attitude

Minimum qualification / training and experience

• Education: A bachelor’s degree in logistics, supply chain management, international business, or a related field may be preferred
• Experience: 2-4 years of operational experience in import/export activities
• Knowledge: In-depth knowledge of international trade, customs regulations, and logistics management
• Language Skills: Fluency in English is essential, as it is the most international of languages.
• Soft Skills: Strong communication, negotiation, problem-solving, and analytical skills are essential for an Export Controller to effectively collaborate with stakeholders and manage relationships
• Excel/MS Word

Preferred Qualifications

• Certifications: Certifications in export compliance, logistics management, or supply chain management may be preferred
• 船形
• SAP （优势）
• 基本海关知识